Our sister company, The Energy Support Bureau has had another new client sign up for the managed services that they offer to energy suppliers.
Opal Gas Limited, who are based in St Albans had their licence granted in May and having taken the summer to get the necessary agreements in place are now ready to go!
The arrangement with the ESB, which was finalised in the summer, allows Opal Gas to really focus on their customer base and provide the very best in pricing and customer service without having to be too heavily involved in the industry processes.
“It’s a perfect arrangement for us” commented Philippa Bailey of Opal Gas. “Working with the Energy Support Bureau allows us to really become familiar with the industry processes but in our own timescales, so we don’t compromise our customers in any way. As soon as we are up to speed with the process side we will be in a position to take on GMS V4 in-house and then continue to manage the administration internally”
“It’s a great arrangement for new entrants to the market” agrees Julie Jones-Ford from the ESB. “Being able to use GMS V4© means that we are strategically placed to bridge the gap for Opal Gas and allow them a real focus on business growth. We’ll be able to work closely with Opal to help them understand all the functionality that GMSV4 can offer and ensure a smooth transition when they take on the database themselves.”
The Energy Support Bureau was set up by Datamere in September 2014 to support new entrants to the gas supply market. Having worked with numerous new entrants, it become apparent that extra support was needed in the initial stages for suppliers, so the Energy Support Bureau was set up.
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