Last month my external hard drive stopped working. Some advice online says it’s the power supply, others say it’s the housing of the hard drive that needs replacing. Companies offer the service to retrieve your lost data – lost hours of ripping your CDs, holiday photos, personal documents etc. etc. If it’s lose it all forever, or pay from about £100 – £1,000 a lot of people may go with the latter.
Happily, I back all my stuff up so I just bought a new hard drive, bigger and cheaper than the kaput one – 2TB USB3 for £85. But it’s worth reminding people – always back up your stuff, maybe on multiple hard-drives. It’s so cheap now, and you can’t put a price on your memories, not to mention the hours spent acquiring all your stuff.
It goes without saying that companies need to do this with more vigour and frequency, but home users are less likely to bother.